Privacy policy

PRIVACY POLICY

Body Science International Pty Ltd (ACN 101 197 835) (Body Science, us, our or we) is in the business of supplying and selling health and fitness foods, preparations, dietary supplements and men’s and women’s clothing, apparel and accessories (Services).
This Policy governs how BSc will deal with your Personal Information collected in connection with the Services including via our website, social media accounts, applications, software and other technological means (Online Platforms), as well as in connection with any direct communication between you and BSc.
1. SCOPE OF THIS PRIVACY POLICY
1.1. We understand that when accessing our Services, the privacy and confidentiality of Personal Information (as defined under the Privacy Act) is important. That’s why we fully respect your rights to privacy and are committed to protecting the personal and financial details you provide us in line with this Privacy Policy. This Privacy Policy applies to our Services and all individuals who use our Services or whose Personal Information is processed by Body Science International.
1.2. We are committed to protecting the privacy of everyone who uses our Online Platforms and/or our Services, for them to understand what Personal Information we collect and store, and why we do so, how we receive and/or obtain that information, the rights an individual has with respect to their Personal Information in our possession, and with complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (EU) 2016.679 (GDPR).
2. THE INFORMATION WE COLLECT
2.1. We may collect Personal Information that allows us to identify who an individual is and share Personal Information.
2.2. The type of information we may collect includes:

Personal Information – We may collect personal details such as an individual’s name, location, date of birth and nationality allowing us to identify who the individual is;
Contact Information – We may collect information such as an individual’s email address, telephone number, third-party user names, residential, business and postal address and other information that allows us to contact the individual;
Financial Information – We may collect financial information such as bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our Services;
Statistical Information – We may collect behavioural and statistical information about an individual and businesses in connection with the Services and/or the Online Platforms.

3. WHY WE COLLECT PERSONAL INFORMATION
3.1. We collect your Personal Information so that we can carry out the following actions:

to provide our Services;
to enable you to use our Online Platforms;
to communicate with you, including about our Services and offers which might interest you;
to provide you with information or advice;
to conduct credit checks or reporting if required;
to process payments by or to you in connection with our Services;
to create accounts, tax invoices or receipts;
to provide your personal information to third parties in order for them to supply the Services to you;
to consider and respond to complaints or other feedback from you.

3.2. We may disclose additional purposes for collection of your personal information in collection statements at the point of collection.

4. HOW INFORMATION IS COLLECTED
4.1. Information is collected in association with your use of the Services, an enquiry about Body Science International or generally dealing with us directly or via our Online Platforms.

5. WHEN PERSONAL INFORMATION IS USED & DISCLOSED
5.1. Other than with the individual’s permission or required by law, we will not use any Personal Information other than for the purpose for which it was collected.
5.2. We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
5.3. Subject to clauses 8 and 14, we will not sell an individual’s Personal Information to unrelated third parties.
5.4. There are some circumstances in which we must disclose an individual’s information:

where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
as required by any law (including the Privacy Act and GDPR); and/or
in order to sell our business (in that we may need to transfer Personal Information to a new owner).

5.5. In accordance with the Part IIIA of the Privacy Act, your Personal Information may also be used by Body Science International for the following purposes:

accessing a credit reporting body’s database to:
- assess your application for a credit account;\
- assess your ongoing credit facility;
- notify a credit reporting body of a default by you; or
- update your details listed on a credit reporting body’s database;
checking trade references to:
- assess your application for a credit account;
- assess your ongoing credit facility; or
- notify a credit reporter of a default.

5.6. In the event that notification of a default has been reported to a credit reporting body and your credit file has been updated (including changes to the balance outstanding or contact details), then the credit reporting body shall be notified as soon as practical of any such changes.
6. SENSITIVE INFORMATION
6.1. Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
6.2. It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.
7. OPTING “IN” OR “OUT”
7.1. By clicking “I Agree” or any other button indicating your acceptance of this privacy policy, you expressly consent to the collection and use of your Personal Information in accordance with this privacy policy.
7.2. An individual may opt to not have us collect their Personal Information (for example by unsubscribing to any marketing emails received). This may prevent us from offering them some or all of our Services and may terminate that individual’s access to some or all of the Services they access with or through us.
7.3. If an individual believes that they have received information from us that they opted out of receiving, they should contact us on the contact details set out in clause 15.
8. DE-IDENTIFIED INFORMATION
8.1. We may use your Personal Information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and personal information) to assist us in running our business. We may also provide, including by way of sale, de-identified information in aggregated form, to third parties. This information may include (but is not limited to) customer demographic data.
8.2. When your Personal Information is included in de-identified, aggregated data, it is not possible to identify you or anything about you from that data.
9. COOKIES
9.1. We may use temporary (session) cookies or permanent cookies when you access our Online Platforms and/or Services. This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.
10. THE SAFETY & SECURITY OF PERSONAL INFORMATION
10.1. We may hold your Personal Information in either electronic or hard copy form.
10.2. If you provide information to us electronically we retain this information in our computer systems and databases. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
10.3. We use industry standard security measures to safeguard and protect your information.
10.4. We may disclose your personal information to third parties and service providers located overseas in connection with any purpose, including to overseas cloud computing hosts. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
10.5. We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
10.6. If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.
10.7. Where we become aware of any breach to our security systems that breaches or is likely to result in a breach of your rights or freedoms with respect to your Personal Information, we will notify you and any supervisory authority as required.
10.8. We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information
11. HOW TO ACCESS AND/OR UPDATE INFORMATION
11.1. If you would like us to update or amend your personal information, please contact us on the contact details set out in clause 15 and we will make the requested amendments.
11.2. We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
12. RIGHT TO BE FORGOTTEN
12.1. In the event that you decide that you no longer want us to hold your Personal Information, you may notify us in writing on the contact details set out in clause 15 of your desire for us to delete your Personal Information on record. We will use our best endeavours and comply with all legal requirements within a reasonable timeframe to delete your Personal Information, unless we are required by law to retain such information.
13. LINKS
13.1. Links from our Online Platforms or via our Services to third party services that we do not operate or control are provided for your convenience. We are not responsible for the privacy or security practices of services that are not covered by this Privacy Policy. Third party services should have their own privacy and security policies which we encourage you to read before supplying any Personal Information to them.
14. DIRECT MARKETING
14.1. We and/or our third party business providers may contact you with direct marketing communications and information about the Services or other products and services offered by us via telephone, email, SMS, or regular mail.
14.2. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
14.3. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication (e.g. by clicking an unsubscribe link), or by contacting us on the contact details set out in clause 15.
15. COMPLAINTS AND DISPUTES
15.1. If an individual needs to contact us or has a complaint about our handling of their Personal Information, they should address their communication in writing to the details below:
Privacy Officer
Address: Unit 4 24-30 Dover Drive Burleigh QLD 4220
Email: customerservice@bodyscience.com.au
15.2. If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.
15.3. If we become aware of any unauthorised access to an individual’s Personal Information we will inform them and any supervisory authority as required at the earliest practical opportunity once we have established what was accessed and how it was accessed.
16. GDPR
16.1. If you are:

A resident of the European Union accessing our Online Platforms or receiving the Services in Australia; or
accessing our Online Platforms or receiving the Services from within the European Union, then in addition to our obligations under the Privacy Act, Body Science International is required to comply with the GDPR with respect to your Personal Information.

16.2. Any reference to Personal Information in this Privacy Policy is also a reference to Personal Data (as defined under the GDPR).
16.3. Body Science International takes the security and privacy of your Personal Information seriously and has prepared this Privacy Policy and taken measures to collect, process and hold all Personal Information in compliance with both the Privacy Act and GDPR regardless of the user. Therefore, no additional terms for GDPR users are required.

17. TCPA Compliance:

Text Marketing and notifications:

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

18. GDPR Compliance:

Text Marketing Terms and Conditions:

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

19. ADDITIONS TO THIS POLICY
19.1. If we decide to change this Privacy Policy, we will post the changes on our website. Please refer back to this Privacy Policy to review any amendments.

Version Date: June 2023