What are Reward Points and how can they be used?
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The Rewards points system is yet to be officially launched. Until the launch we are allowing you to earn points on all of your purchases.
When the Rewards points system launches you will be able to redeem your point to apply them to your future orders!

I’m interested in setting up a wholesale account, how can I get some more information?
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To obtain information on setting up a wholesale account with Body Science simply email customerservice@bodyscience.com.au providing the below details so the relevant person can contact you.

  • Contact Name
  • Business Name
  • Phone Number
  • Suburb/State
  • Product of Interest
What is the warranty available on my compression garment?
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All Body Science Compression garments have a 6 month warranty against manufacturer defects, which covers material and stitched seams. This warranty does not cover friction or contact tears, other accidents or incidents, or natural wear and tear. This is a totally synthetic material which with regular use and ageing may have a slow loss of compression.

Upon return of a faulty item, our returns department will assess the fault, if deemed to be a manufacturer defect the item will either be replaced or repaired at our discretion. Our freight policy for warranty is you pay freight to us, we pay freight to you.

If a garment is in need of repair outside of warranty, all freight is owner’s responsibility. Before sending a garment for warranty or repair please contact us by phone or email to obtain a Return Authorization number.

I received the shipping confirmation for my order but it hasn’t arrived yet?
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You can track your order using the shipping information provided in the confirmation email. Simply enter the consignment details into the tracking facility on the freight carriers website to track your order, alternatively you can contact the freight carrier by phone and quote your tracking number. If your items are unable to be located by the carrier, you can contact our customer service team to request them to lodge an enquiry for you.

Does my order require a signature to be delivered?
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Deliveries do not require a signature on receipt. Where possible delivery should be to an address where someone is available to receive the goods during business hours. In the event no one is available to receive delivery, the goods will be left on premises in the safest location available at the address you have stipulated on your order.  Body Science shall assume no responsibility for lost, stolen or missing deliveries in this situation.

How long will my order take to be delivered?
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From receipt of the confirmation of despatch notification, please allow:

  • 2-5 working days for delivery to a capital city in any State;
  • 5-10 working days for delivery to most large regional towns; and
  • 7-14 working days for delivery to other remote locations.

Please note that these delivery times are estimates only, and actual delivery times may vary.

What time can I expect my order to be delivered?
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All deliveries are made 8:30am to 5.00pm, Monday to Friday by a Body Science chosen carrier.

How can I track my order?
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Your order status can be viewed via the ‘My Orders’ section available via the ‘My Account’ link. Once your order is despatched, a confirmation email will be sent to you advising the consignment number and freight carrier used for your order so you can track its progress via the relevant freight carrier website.

What are the shipping and handling costs?
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Our shipping and handling cost is a flat fee of $9.90, or delivery is free on orders over $99.00. We encourage all customers to reach this amount to take advantage of the free delivery offer.

Can orders be shipped to an international address?
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Unfortunately due to international fees and charges that are outside our control we are currently unable to offer delivery to international locations.

Can orders be delivered to a workplace address?
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Yes, your order can be delivered to your workplace. Please ensure you include the Business Name in the shipping address when completing your order to ensure prompt delivery.

Can orders be delivered to PO Box addresses?
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Yes, we can deliver a PO Box address.

What happens if something I order is out of stock?
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Our online store indicates the stock availability on all items at the time of shopping, however due to the popularity of our products occasionally items do sell out within minutes of your order being placed. If an item on your order is sold out we will still ship the available items and will keep any unsupplied items on backorder for you to be supplied when available. Our production and warehouse teams are always working hard to ensure all orders are filled promptly and any delay in the supply of your item will be minimal.

My order is appearing with a status of pending, how can I proceed with the order?
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Orders that are abandoned during the payment process will display in your account with a status of pending. Unfortunately there is no way to proceed with an order once it is pending, however you can replicate the order via the ‘My Orders’ section of your account. Simply locate the pending order you require and click the ‘reorder’ link beside it and the products on the order will appear in your cart ready for checkout.

How do I pay with a Gift Card?
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To pay for your order using a Gift Card, simply select the ‘Use Gift Card to check out’ box located underneath the items when viewing your cart and enter your Gift Card code into the field provided or select an existing Gift Card from the drop down menu, and click ‘Apply Gift Card’. The order value will be deducted from your Gift Card in the cart calculation. If your Gift Card is for a higher value than your order, the total order amount will be deducted from your Gift Card and the remaining amount will be available for use on your next purchase. If your Gift Card is for a lesser value, the cart will recalculate to indicate the amount payable on the order and you will be prompted for further payment during the checkout process.

Alternatively you can ‘Proceed to checkout’ on your order and elect to allocate a Gift Card to your order when you reach the Payment Method section.

How can I pay for my order?
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Payment can be made via Visa, MasterCard and PayPal. Just select the preferred payment option when prompted in the Payment Method section when checking out.

How do I use a discount/coupon code?
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To use a discount code/coupon simply enter the coupon code into the ‘Discount codes’ field located underneath the items when viewing your cart and click the ‘Apply Coupon’ button. The discount coupon will then be applied to your cart and the order can be finished as normal.

I’m trying to place my order but it keeps asking for my State/Province?
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To check the State/Province on your account go to ‘My Account’, then click on ‘Address Book’. Below  each address listed is a link to ‘change billing address’ or ‘change shipping address’. Click the link to check the details of each address and ensure the state/province is set correctly on each of your listed addresses. Click ‘Save Address to ensure any updates are saved.

How can I link my friend’s code to my account to get my discount?
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You can link a friends code to your account via the ‘My Account’ page, just select ‘Account Information’ on the left menu then enter your code in to the ‘Friends Code’ field and click Save. You will see your discount apply when you add items to your cart.

I’ve forgotten my password, how can I reset it?
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If you forget your password you can use the ‘Forgot your password’ function located on the login screen. Simply click the link located under the ‘Login’ button, enter your email address when prompted and click submit to receive an email with a link to reset your password. If you do not receive the email you should check your spam folder, or add customerservice@bodyscience.com.au to your safe list to ensure the email is not blocked by your email account.

How should I care for my garment?
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We recommend that you rinse your garment with cool fresh water and drip dry out of direct sunlight before first use. Avoid contact with chlorine, bleach and any other solvents, naked flame, extreme heat, hot water washing, machine washing and washing detergent. Cleansing skin after wearing garment is also advisable.

Can I exchange sizes if my compression garment doesn’t fit?
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Size exchanges are available within 14 days of purchase for unworn garments only. Our freight policy for size exchange is you pay freight to us, we pay freight to you. For further information on size exchange, please contact our customer service department on customerservice@bodyscience.com.au

Is there a size chart available for garments?
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Yes, there is a size chart available on the product page of all garment items. The size chart can be used to determine the correct size for you. If you are between sizes on the chart we generally recommend the smaller option as our compression is designed to be tight fitting to provide unmatched strength, support and fit to targeted muscle groups.

Can I consume your nutrition products when pregnant/breastfeeding?
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Although BSc products do not contain any harmful ingredients to the baby or the mother, BSc does not recommend the consumption of supplements whilst pregnancy or breast feeding.

Although some women continue to take the body range during pregnancy with no adverse effect, the nutritional relationship between mother and baby is a highly complex process that needs to be carefully monitored.

BSc suggests seeking medical advice from your GP for any questions you have on supplementing your diet whilst pregnant or breast feeding.

 

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AUSTRALIA'S #1 BRAND FOR NUTRITION AND COMPRESSION
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